Last Updated: September 30, 2025

Abacor is a product offered by Abakus Financial, Inc. (“Abakus Financial,” “Abacor,” “we,” or “us”). These Terms of Service (this “Agreement”) govern your access to and use of Abacor’s AI-powered meeting transcription and note-taking platform, software, websites, and related services (the “Services”). By registering for, accessing, or using the Services, you (“Customer”) agree to this Agreement. If you are entering into this Agreement on behalf of an entity, you represent that you have authority to bind that entity; “Customer” will refer to that entity and its affiliates.

1. Definitions

“Customer Data” means any data, content, recordings, transcripts, or other information submitted to or collected by the Services from or on behalf of Customer.
“Proprietary Information” means non-public information disclosed by a party, including product roadmaps, pricing, security documentation, and Customer Data.
“Third-Party Services” means products or services not provided by Abakus Financial that interoperate with the Services (e.g., Google Workspace, Microsoft 365, Zoom).
“Evaluation Services” means beta, preview, or trial features or programs.

2. Services and Support

2.1 Provision of Services. Subject to this Agreement, Abakus Financial will use commercially reasonable efforts to provide the Services for Customer’s internal business operations and to provide standard support via email or online channels in accordance with our then-current practices. We may update or change features at our discretion. Certain features may be subject to additional terms, including our Privacy Policy (incorporated by reference).

2.2 Evaluation Services. Evaluation Services are provided “as is”, without support or warranties, may be changed or discontinued at any time, and may be subject to additional eligibility or usage limits. Information disclosed in connection with Evaluation Services constitutes Proprietary Information.

3. Recording Consent and Legal Use

Customer is solely responsible for obtaining all required consents and providing all required notices to record, transcribe, or otherwise process communications, including compliance with one-party/all-party consent laws and any applicable e-privacy, wiretap, or telephony statutes. The Services may provide tools to help inform participants, but Customer remains responsible for legality of all recordings and use.

4. Restrictions and Responsibilities

Customer agrees not to: (a) reverse engineer, decompile, or disassemble the Services; (b) modify, translate, or create derivative works of the Services; (c) use the Services for time-sharing or for the benefit of third parties (except as expressly permitted for Customer’s own clients); (d) remove or alter proprietary notices; (e) use the Services to build or analyze a competing product or to publish benchmarks without our prior written consent; or (f) probe, disrupt, or attempt unauthorized access to the Services or related systems.

Software provided as part of the Services is licensed on a non-exclusive, non-transferable, non-sublicensable basis solely for use with the Services.
Customer is responsible for its authorized users, maintaining credential confidentiality, and providing necessary equipment, software, and internet access.

5. Customer Data; Third-Party Services; Proprietary Rights

5.1 Customer Data. Customer authorizes Abakus Financial to process Customer Data to provide, secure, support, and improve the Services. Customer is responsible for the accuracy, content, and legality of Customer Data, including obtaining all required rights and consents.

5.2 Third-Party Services. The Services may access or integrate with Third-Party Services (e.g., calendars, conferencing, storage). Customer authorizes Abakus Financial to access such services on Customer’s behalf as needed to provide the Services. Third-Party Services are subject to their own terms, for which Abakus Financial is not responsible.

5.3 Confidentiality. Each party will protect the other’s Proprietary Information using at least the same degree of care it uses to protect its own similar information (but no less than reasonable care) and will use it only as permitted under this Agreement or as required by law.

5.4 Ownership. Customer owns all rights in Customer Data. Abakus Financial owns all rights in the Services, software, documentation, designs, and any enhancements. Abakus Financial may collect and use de-identified or aggregated data for operating, maintaining, and improving the Services. Customer grants Abakus Financial a royalty-free, worldwide license to use Feedback for any purpose.

6. AI/ML and Output Responsibility

Abakus Financial does not use Customer Data to train generalized AI/ML models available to other customers unless Customer expressly opts in in writing. The Services may generate drafts, summaries, or suggestions; Customer is responsible for reviewing outputs and determining their accuracy, completeness, and suitability.

7. Security, Compliance, and Audits

Abakus Financial maintains an information security program aligned with industry standards, including encryption in transit and at rest, access controls, logging/monitoring, and secure development practices. Our security program is assessed through an annual SOC 2 Type II examination by an independent auditor for defined in-scope systems and an ISO/IEC 27001 certified Information Security Management System for defined in-scope assets and processes (audited by an accredited certification body). Upon reasonable request and under an NDA, we will provide a current SOC 2 Type II report and ISO/IEC 27001 certificate (and, if applicable, a bridge letter). We may update audit scopes and control mappings as our environment evolves.

We require subprocessors with access to Customer Data to implement security controls substantially comparable to those described in this Section and maintain a current subprocessor list.

If we become aware of a Security Incident involving Customer personal data, we will notify Customer without undue delay and provide reasonable cooperation.

8. Service Levels and Support

We use commercially reasonable efforts to make the Services available 99.5% monthly, excluding scheduled maintenance, force majeure, and issues attributable to Third-Party Services, networks, or Customer systems. Evaluation Services are excluded from service levels. Standard support is provided via email during business hours (Pacific Time).

9. Fees and Payment

Fees are billed via Stripe, Inc. in advance and are non-refundable except where required by law. Prices exclude taxes; Customer is responsible for any sales, use, VAT/GST, or similar taxes. Subscriptions auto-renew for successive terms unless canceled before the renewal date in the account settings or as otherwise instructed. Overage fees apply where stated. Billing disputes must be submitted within 60 days of invoice. Late amounts may accrue 1.5% per month (or the maximum allowed by law). After notice, we may suspend the Services for non-payment.

10. Term; Termination; Data Export and Deletion

Either party may terminate for convenience on 30 days’ written notice; either party may terminate immediately for material breach not cured within 10 days of notice. Upon termination: (a) Customer access ends; (b) all outstanding Fees become due; (c) we will make Customer Data export available for 30 days, then delete active copies; backup copies are purged within 90 days thereafter unless retention is required by law. Sections that by their nature should survive (including payment, confidentiality, IP, data, warranty disclaimers, limitations, and indemnities) will survive.

11. Indemnification

11.1 By Abakus Financial. We will defend Customer against third-party claims alleging that the Services (as provided) directly infringe a U.S. patent, copyright, or trademark, and pay resulting damages and reasonable fees awarded by a court or agreed in settlement, provided Customer promptly notifies us, gives us sole control of the defense/settlement, and cooperates. We may modify the Services to avoid infringement, or terminate the affected portion and refund prepaid, unused fees.

11.2 By Customer. Customer will defend Abakus Financial against claims arising from (a) Customer Data (including recordings) or failure to obtain required consents; (b) use of the Services in violation of law or this Agreement; or (c) modifications or combinations not provided by Abakus Financial, and will pay resulting damages and reasonable fees.

12. Warranties; Disclaimers

We will use reasonable efforts to maintain uptime and reliability. The Services may be unavailable during scheduled or emergency maintenance. We do not warrant uninterrupted or error-free operation or the accuracy of outputs. THE SERVICES ARE PROVIDED “AS IS,” AND WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, OR FOR LOST PROFITS/REVENUES, EVEN IF ADVISED OF THE POSSIBILITY. EXCEPT FOR (i) PAYMENT OBLIGATIONS; (ii) A PARTY’S BREACH OF CONFIDENTIALITY; AND (iii) INDEMNIFICATION OBLIGATIONS, EACH PARTY’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THIS AGREEMENT WILL NOT EXCEED THE FEES PAID OR PAYABLE BY CUSTOMER TO ABAKUS FINANCIAL IN THE TWELVE (12) MONTHS PRIOR TO THE EVENT GIVING RISE TO LIABILITY.

14. Government Matters; Compliance; Export

Customer will comply with all applicable laws, including anti-corruption, sanctions, and export control laws (e.g., EAR and OFAC). The Services and documentation are “Commercial Computer Software” and “Commercial Computer Software Documentation.” Customer will not export, re-export, or provide the Services in violation of U.S. or other applicable laws.

15. Publicity

We may identify Customer by name and logo in customer lists and marketing materials. Customer may opt out at any time by emailing [email protected].

16. Changes to Terms

We may modify these Terms from time to time. Material changes will be communicated via the Services or email with an effective date. Continued use after the effective date constitutes acceptance.

17. Miscellaneous

Notices may be sent via email, in-product notification, or certified mail to the addresses on file. Customer may not assign this Agreement without our prior written consent; we may assign without restriction. This Agreement (including documents incorporated by reference) is the entire agreement and supersedes prior or contemporaneous communications. If any provision is unenforceable, it will be modified to the minimum extent necessary to be enforceable, and the remainder will remain in effect.

Contact: Abakus Financial, Inc., 244 Fifth Avenue, Suite 1249, New York, NY 10001

[email protected]